Once we receive your return, this will be checked by our dedicated team of quality controllers. You’ll receive an email notification once we have accepted your return. Please note, refunds may take up to 5 working days to clear.

Gift cards and store credits are redeemable on all products across our site. Gift cards may have an expiry date, please view your gift card details in your account.

You have 14 days from the date of delivery to return your order back to us. 

All sneakers must be returned in their original condition with the sneaker box and an outer box for protection purposes. Any returns sent back without an outer box may be refused and sent back to the customer if damaged.

If your return is not accepted you will be liable to pay for a shipping label to have the item sent back to you.

Any item purchased in a sale, or with a promotional code are only eligible for store credit.

During busy periods confirmation emails may take a little longer than expected but please be assured we are working on your order! Please check your junk email folder.

From the moment you place your order 10-12 working days .

If your order has not arrived by the estimated delivery date then please check with your neighbours to see if the courier has left the parcel at their house, also check any safe areas that the driver may have left your parcel, such as the garden shed or porch. 

If you still can’t find your parcel or want an update on your order, then please contact our Customer Care team quoting your order number.

The best way to contact our costumer care department is by email at : info@urbankicks.co.uk